Shipping and Delivery Policy

As a biotechnology company, we may sell physical products that require shipping and delivery. This Shipping and Delivery Policy applies to the shipping and delivery of physical products that are processed through our Payment Gateway.

Shipping Locations:

We currently ship our products to India and international locations as allowed by law. However, shipping to some international locations may be restricted due to regulatory or legal constraints.

Shipping Methods:

We ship our products via standard shipping methods or other common carriers. We do not offer expedited shipping options at this time.

Shipping Fees:

Shipping fees are determined based on the shipping destination, the weight of the product, and the shipping method selected. Shipping fees will be additionally charged.

Delivery Timeframe:

The delivery timeframe for our products varies based on the shipping destination and the shipping method selected. We strive to process and ship all orders within 7 business days from the order date. Our delivery timeframe for domestic shipments is a minimum of 7 business days and a maximum of 15 business days. These timeframes are calculated from the date of order processing. If we fail to deliver within the stated timeframe without any reasonable cause, you may be eligible for compensation or alternative resolution options.

Delivery Confirmation:

We will provide delivery confirmation for all shipped products. The User will receive an email notification with the delivery confirmation information and tracking number, if applicable.

International Shipping:

For international shipments, the User is responsible for any applicable customs duties, taxes, or other fees associated with the shipment. The User should contact their local customs office for more information on any applicable fees.

Modification:

We may modify this Shipping and Delivery Policy from time to time by posting the modified policy on our website. The User's continued use of the Website after such modification will constitute the User's acceptance of the modified policy.

Contact Information:

If the User has any questions or concerns regarding this Shipping and Delivery Policy, please contact us at support@zygene.in